In most cases, log in problems can be traced to an issue with your browser. If you are having trouble logging in and you have recently reset your password or entered the wrong password, it could be that your browser is storing the old/incorrect information in the browser cache. Clearing the browsers cached information will most often fix the problem.
To see if this is this is the reason you’re having trouble, open the login page in a private or incognito window and try to log in from there.
To Open a Private window in Firefox:
Open the browser and click on the 3 small bars in the upper right corner (directly under the X you would click to close the window.) Select “New Private Window” from the dropdown.
Alternatively, with the browser open you can hit: Ctrl+Shift+P
To Open an Incognita window in Chrome:
Open the browser and click on the 3 small dots in the upper right corner (directly under the X you would click to close the window.) Select “New Incognito Window” from the dropdown.
Alternatively, with the browser open you can hit: Ctrl+Shift+N
To Open an InPrivate window in Microsoft Edge:
Open the browser and click on the 3 small bars in the upper right corner (directly under the X you would click to close the window.) Select “New InPrivate Window” from the dropdown.
Alternatively, with the browser open you can hit: Ctrl+Shift+N
If this works, you need to clear your cache:
If you are able to log in from the private/incognito window it means you will need to clear your browsers cached information. You will want to clear the cache, cookies, and any login information you have for this site.
Click here for instructions on clearing cache in Firefox
Click here for instructions on clearing cache in Chrome
Click here for instructions on clearing cache in Microsoft Edge
