Support

Account Assistance

To provide you with assistance for your account, whether it is trying to renew a subscription, cancelling a subscription. Please provide us with the information in the description field.

Note: You will receive an email from Steven North at Star Point 9.

Login Assistance

To assist you with the login assistance and to help figure out what is going on, if you can please answer the following questions and provide a description of the troubles you've been facing. We have not had troubles with logins using a browser through incognito mode (Google/Edge incognito) once we've reset a password. Thus, the more information, the better we are able to isolate what is occurring.

Note: You will receive an email from Steven North at Star Point 9.

Payment Restricted

Restricted Payments is where 5 or more payment attempts have happened and our security systems have flagged the payment attempts as a risk. If you receive these messages please answer the following questions.

In order to provide your IP address, please use this service. Provide both ip4/ip6 if more than one is displayed - https://whatismyipaddress.com/

Please provide the telephone number and address for the account. The more information, the better we are able to isolate what is occurring.

Note: You will receive an email from Steven North at Star Point 9.